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System Support Specialist - Columbus, OH

Location: Sheetz Corporate - GAHANNA, OH

 

PRIMARY PURPOSE OF THIS POSITION:

Provide technical support to internal customers for all IT systems and applications. The System Support Specialist is responsible for resolving advanced issues, including those that have been escalated from other members of the System Support team.

ESSENTIAL FUNCTIONS: (other duties may be assigned)
  1. Initial and escalation resource for dealing with challenging technical issues and call tickets
  2. Possess in-depth knowledge of one or more Packaged Solutions, and of the business processes the packages support
  3. Handle non-routine issues that have been through initial resolution procedures but have not yet been resolved. May own escalated issues and work with other disciplines to resolve issues
  4. Identify the source of technical or business process issues using Root Cause Analysis techniques. Devise or modify procedures to solve these issues.
  5. Provide technical advice to less experienced system support personnel
  6. Possess in-depth knowledge of tools such as debuggers and SQL editors and their use as part of troubleshooting and issue resolution
  7. Participate in Implementation / Deployment / Documentation projects as assigned
  8. Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
  9. Identify technical support trends which require immediate attention
  10. Develop technical support documentation

REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education
    A four-year degree in Computer Science, Management Information Systems, Computer Engineering; or a four year degree in another field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is preferred.
Experience
    5 years of applicable experience in a technology environment.
Licenses/Certifications
    HDI or similar certification is preferred.
Tools & Equipment
    General Office Equipment

 

ABOUT SHEETZ
Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.


Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.


Nearest Major Market: Columbus

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