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Store Support Dispatch Specialist

Location: Sheetz Corporate - Claysburg, PA

 

PRIMARY PURPOSE OF THIS POSITION:

Optimize routing opportunities through cost effective scheduling of Store Support field resources in accordance to Service Level Agreements ensuring maximum up time for mission critical equipment.

ESSENTIAL FUNCTIONS: (other duties may be assigned)
  1. Create schedules assuring the technician with the correct skills and parts is dispatched to each call.
  2. Monitor and balance technician workloads for maximum efficiency.
  3. Submit and process warranty claims.
  4. Monitor, evaluate and analyze systems alarms via Device Monitoring applications provided. Create calls and dispatch technicians as necessary.
  5. Assist Parts team in managing truck inventories, getting the right parts on the rights trucks for efficiencies and cost management.
  6. Serve as a liaison between field and systems resources to identify, communicate and resolve technology issues experienced in the field.
  7. Provide feedback and recommendations to senior management related to technician performance, development and system enhancements.
  8. Analyze and communicate workforce needs to ensure cost effective coverage for each maintenance area.

REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education
  • Bachelor's Degree in related field
Experience
  • 3 years related experience
Licenses/Certifications
  • None required

 

ABOUT SHEETZ
Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.


Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.


Sheetz Award


Nearest Major Market: Altoona
Nearest Secondary Market: Johnstown

Job Segment: Retail

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