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IT Senior System Support Specialist

Location: Sheetz Corporate - Claysburg, PA

 

We sell hot dogs, beer, gas, and a bunch of other things, but we’re really in the business of “convenience” and that should resonate with you.  At Sheetz, we have a history of making our customers’ lives easier. We pioneered self-service touch screens for ordering food. We rolled out our industry leading Sheetz mobile app long before curbside pickup was around. Although we’re not a tech company, technology has been at the forefront of our success. And who makes that happen? You do! 

 

Building, integrating and supporting the cutting-edge applications that power 600+ stores, 22,000 employees and millions of customers isn’t an easy job, but that’s why we do it!  And we do it in an award-winning culture that’s casual and fun. If you’re looking for a Made to Order career, hit that APPLY button and let’s chat!

 

All team members are remote due to the pandemic, keeping our employees safe is most important to us. After we transition back to office work when it's safe, we do have the option for remote work arrangements for candidates living within our 6 state footprint.

 

What you’ll do:

Provide technical support to internal customers for all IT systems and applications. The Senior System Support Specialist is responsible for resolving complex issues, including those that have been escalated from other members of the System Support team.

 

Experience you’ll bring: 

  1. Escalation resource for dealing with challenging technical issues and call tickets
  2. Possess advanced knowledge of multiple Packaged Solutions, and of the business processes the packages support
  3. Identify the source of technical or business process issues using Root Cause Analysis techniques. Devise or modify procedures to solve these issues.
  4. Develop and review technical support documentation
  5. Create advanced SQL queries as part of troubleshooting and issue resolution
  6. Facilitate teams that may include peer-level professionals, specialized technicians, managers, contractors, consultants and/or customers
  7. Participate in Implementation / Deployment / Documentation projects as assigned
  8. Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
  9. Provide technical advice and coaching to less experienced System Support personnel
  10. Identify technical support trends which require immediate attention


REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

  • A four-year degree in Computer Science, Management Information Systems, Computer Engineering; or a four year degree in another field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is preferred

Experience

  • 7 years of applicable experience in a technology environment, to include:
    • 3 years of experience in a technical or customer support environment, with demonstrated responsibility for multiple applications or systems.

  • Experience with Root Cause Analysis or other analytical problem solving techniques is preferred.

Licenses/Certifications

  • HDI or similar certification is preferred

Tools & Equipment

  • General Office Equipment

 

How you’ll grow:

We are an innovator in our space and we want to make sure you can keep doing that. We are happy to send you to conferences and continuing education to make sure you continue to be the expert in your field.

We also provide employee training programs to continue your growth in your field while here. We believe there’s always room to learn and we offer opportunities to gain hands on experience. Our employees are always encouraged to explore new opportunities, especially within our organization.

 

Perkz:

We have all the perks you would expect from a leading employer, such as medical, dental & vision, in addition to that we have:

  • Employee Stock Ownership
  • College Tuition Reimbursement
  • 401(K) Retirement Savings Plan – a 4% match!
  • Employee Profit Share
  • VIP Sheetz Membership (Discounts!)

 

About Sheetz

Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.

 

Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.

 

 

ABOUT SHEETZ
Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.


Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.


Sheetz Award


Nearest Major Market: Altoona
Nearest Secondary Market: Johnstown

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