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IT Senior System Support Specialist- Claysburg, PA

Location: Sheetz Corporate - Claysburg, PA

 

PRIMARY PURPOSE OF THIS POSITION:

Provide technical support to internal customers for all IT systems and applications. The Senior System Support Specialist is responsible for resolving complex issues, including those that have been escalated from other members of the System Support team.


The schedule for this position requires one shift Saturdays from 5pm-midnight. The rest of the week has a flexible scheduling option
ESSENTIAL FUNCTIONS: (other duties may be assigned)

  1. Escalation resource for dealing with challenging technical issues and call tickets
  2. Possess advanced knowledge of multiple Packaged Solutions, and of the business processes the packages support
  3. Identify the source of technical or business process issues using Root Cause Analysis techniques. Devise or modify procedures to solve these issues.
  4. Develop and review technical support documentation
  5. Create advanced SQL queries as part of troubleshooting and issue resolution
  6. Facilitate teams that may include peer-level professionals, specialized technicians, managers, contractors, consultants and/or customers
  7. Participate in Implementation / Deployment / Documentation projects as assigned
  8. Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
  9. Provide technical advice and coaching to less experienced System Support personnel
  10. Identify technical support trends which require immediate attention


REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

  • A four-year degree in Computer Science, Management Information Systems, Computer Engineering; or a four year degree in another field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is preferred

Experience

  • 7 years of applicable experience in a technology environment, to include:
    • 3 years of experience in a technical or customer support environment, with demonstrated responsibility for multiple applications or systems.

  • Experience with Root Cause Analysis or other analytical problem solving techniques is preferred.

Licenses/Certifications

  • HDI or similar certification is preferred

Tools & Equipment

  • General Office Equipment

 

 

ABOUT SHEETZ
Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.


Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.


Sheetz Award


Nearest Major Market: Altoona
Nearest Secondary Market: Johnstown

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