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IT Unit Manager - Infrastructure

Location: Sheetz Corporate - Claysburg, PA

 

We sell hot dogs, beer, gas, and a bunch of other things, but we’re really in the business of “convenience” and that should resonate with you.  At Sheetz, we have a history of making our customers’ lives easier. We pioneered self-service touch screens for ordering food. We rolled out our industry leading Sheetz mobile app long before curbside pickup was around. Although we’re not a tech company, technology has been at the forefront of our success. And who makes that happen? You do! 

 

Building, integrating and supporting the cutting-edge applications that power 600+ stores, 22,000 employees and millions of customers isn’t an easy job, but that’s why we do it!  And we do it in an award-winning culture that’s casual and fun. If you’re looking for a Made to Order career, hit that APPLY button and let’s chat!

 

 

WHAT YOU'LL DO:
 

The IT Infrastructure Unit Manager is primarily responsible for the performance, training, discipline and development of assigned Infrastructure technologists. The Infrastructure Unit Manager also provides input and assistance with budgeting, financial management and technical system design, selection, implementation and operation.

  • Maximize the development and performance of internal talent through regular coaching, counseling and performance evaluations.
  • Identify and facilitate individual development plans (IDPs), to include both formal and informal development opportunities, for direct reports.
  • Align area and individuals’ objectives with the strategic goals of the Department.
  • Assist in the development of annual budgets for assigned area of responsibility and monitor spend and performance to optimize organizational profitability.
  • Supervise, support and coordinate with the appropriate stakeholders for the prioritization, scheduling and timely completion of the unit’s assigned project work, as applicable.
  • Supervise the unit’s service desk work to ensure tickets are being acknowledged and resolved in accordance with established OLAs and/or other metrics and KPIs, as applicable.
  • Assist and collaborate in the development of KPIs for assigned systems in order to objectively assess system performance and to identify opportunities for action and improvement.
  • Manage and effectively resolve both intra- and inter-team conflict.
  • Provide evening and weekend support to the team as needed. Sheetz is open 24/7/365 and, as such, our internal and external customers may require support at any time.

 


EXPERIENCE YOU'LL BRING: 

Education

  • A four-year degree in Computer Science, Management Information Systems, Computer Engineering; or a four-year degree in another field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is preferred

 

Experience

  • 10 years of applicable experience in a technology environment, to include:
  • 6 years of multi-person team management experience, including task assignment, performance coaching and reviews, hiring and firing, and conflict management
  • Demonstrated experience in an advanced leadership role, including cross functional team leadership

  •  

Licenses/Certifications

  • MCSE, CCNP or vendor equivalent certification is preferred.

 

Tools & Equipment

  • General Office Equipment

 

 

HOW YOU’LL GROW

 

We are an innovator in our space and we want to make sure you can keep doing that. We are happy to send you to conferences and continuing education to make sure you continue to be the expert in your field.

We also provide employee training programs to continue your growth in your field while here. We believe there’s always room to learn and we offer opportunities to gain hands on experience. Our employees are always encouraged to explore new opportunities, especially within our organization.

 

 

PERKZ

 

We have all the perks you would expect from a leading employer, such as medical, dental & vision, in addition to that we have:

  • Employee Stock Ownership
  • College Tuition Reimbursement
  • 401(K) Retirement Savings Plan – a 4% match!
  • Employee Profit Share
  • VIP Sheetz Membership (Discounts!)

 

ABOUT SHEETZ

 

Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.

 

Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.


Sheetz Award


Nearest Major Market: Altoona
Nearest Secondary Market: Johnstown

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