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Drive-Thru/Curbside Program Manager

Location: Sheetz Corporate - Claysburg, PA

 

PRIMARY PURPOSE OF THIS POSITION:

Responsible for all business aspects of our drive-thru and curbside programs; including platform innovation, menu optimization, budgetary goals and leading interdisciplinary teams to enhance the customer experience.

ESSENTIAL FUNCTIONS: (other duties may be assigned)
  1. Align area objectives with the strategic goals of the Department.
  2. Establish necessary financial, business and operational metrics for success and ensure programs meet these goals on a continual basis. Oversee development of reporting to facilitate review and dissemination of this information.
  3. Continually work with Operations to optimize/enhance programs for improved efficiency, labor management and employee ease of use.
  4. Collaborate with Digital Portfolio/Product Managers to develop roadmaps that effectively plan and prioritize program enhancements.
  5. Collaborate with the Category and E-Commerce teams to develop ways for programs to reach overall sales/margin goals.
  6. Partner with other business units to achieve needed results. Provide unified solutions and exceptional communication across disciplines.
  7. Regularly analyze program performance and VoC data in order to improve consumer ease of use and maximize profitability.
  8. Oversee all relevant support calls related to these programs to ensure timely completion and/or follow-up. Provide reporting and process documentation to prevent recurrence of similar issues.

REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education
    Bachelor Degree with an emphasis in Business, Marketing or Information Science required.
Experience
  • Minimum 5 years of business experience required; marketing focus preferred
  • Minimum 1 year Sheetz store/operational experience preferred
  • Retail Drive-Thru experience preferred
Licenses/Certifications
    None required
Tools & Equipment
  • Drive Thru Communication and Tracking Equipment
  • Retail Store Technologies
  • General Office Equipment

 

ABOUT SHEETZ
Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.


Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.


Sheetz Award


Nearest Major Market: Altoona
Nearest Secondary Market: Johnstown

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