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Digital Operations Platform Manager

Location: Sheetz Corporate - Claysburg, PA

 

PRIMARY PURPOSE OF THIS POSITION:

Responsible for cross-departmental orchestration to ensure all Consumer Digital platforms are released as planned, running as expected and any customer issues are routed/resolved in a timely manner.

ESSENTIAL FUNCTIONS: (other duties may be assigned)
  1. Align area objectives with the strategic goals of the Department; developing appropriate metrics/thresholds to guide successful operations of digital platforms.
  2. Ensure our Consumer Digital platforms are running as expected on a daily basis.
  3. Oversee the orchestration of platform releases in collaboration with the DevOps group. Communicate across teams/departments to ensure alignment.
  4. Act as the main point of contact with cross-departmental teams during any negative digital operational event and coordinate efforts as needed.
  5. Organize and facilitate post-mortem meetings/reviews and create subsequent documentation after any events that warrant such treatment.
  6. Work with RISC, Brand Marketing, Accounting, etc. during any fraud events; coordinating any Consumer Digital efforts and gathering data required to assist in forensic efforts.
  7. Oversee the creation of any needed business documentation/training aids for our Customer Service or IT Support teams related to Consumer Digital platforms.
  8. Ensure regular monitoring of VoC feedback and other systems to identify any trends or issues that may be arising. Escalate problems to appropriate teams and suggest solutions as needed.
  9. Ensure all customer calls related to Consumer Digital platforms are responded to in a timely manner.
  10. Develop and oversee execution of standard digital operation procedures.

REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education
    Bachelor Degree with an emphasis in Business, Marketing or Information Science required.
Experience
  • Minimum 3 years of business operations experience required
  • Minimum 2 years of e-commerce technologies required
  • Digital project management experience preferred
  • Cross-functional team leadership preferred
Licenses/Certifications
    None
Tools & Equipment
    General Office Equipment

 

ABOUT SHEETZ
Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.


Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.


Sheetz Award


Nearest Major Market: Altoona
Nearest Secondary Market: Johnstown

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