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IT Unit Manager - System Support

Location: Sheetz Corporate - Claysburg, PA

 

We sell hot dogs, beer, gas, and a bunch of other things, but we’re really in the business of “convenience” and that should resonate with you.  At Sheetz, we have a history of making our customers’ lives easier. We pioneered self-service touch screens for ordering food. We rolled out our industry leading Sheetz mobile app long before curbside pickup was around. Although we’re not a tech company, technology has been at the forefront of our success. And who makes that happen? You do! 

 

Building, integrating and supporting the cutting-edge applications that power 600+ stores, 22,000 employees and millions of customers isn’t an easy job, but that’s why we do it!  And we do it in an award-winning culture that’s casual and fun. If you’re looking for a Made to Order career, hit that APPLY button and let’s chat!

 

 

WHAT YOU'LL DO


The System Support Unit Manager assists the System Support Team manager in making the technical, operational/physical, and human resource decisions that affect the IT System Support team.

 

  • Maximize the development of internal talent through regular performance coaching, performance reviews and presenting developmental opportunities.
  • Align area objectives with the strategic goals of the Department. Develop Internal Communications strategy that supports business and brand strategy and manage proactive and reactive Internal Communication efforts, which may include the directing of outside agency
  • Monitor annual budgets for assigned area of responsibility to maximize profitability.
  • Lead support response, escalation, and execution efforts for issues which have the largest degree of complexity or business risk.
  • Work with other disciplines within the IT Enterprise to ensure system support procedures are executed as designed and measured accurately and completely
  • Ensure proper procedures and support personnel are in place to respond appropriately to all support incidents and situations.
  • Lead incident response teams that may include peer-level professionals, specialized technicians, contractors, consultants, and/or customers
  • Determine system support requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.

 

 

EXPERIENCE YOU'LL BRING

 

Education

  • A four-year degree in Computer Science, Management Information Systems, Computer Engineering; or a four year degree in another field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is preferred.

 

Experience

  • 10 years of applicable experience in a technology environment, to include:
    • 6 years of multi-person team management experience, including task assignment, performance coaching and reviews, hiring practices, and conflict management / resolution.
    • Demonstrated experience in an advanced leadership role, including cross functional team leadership
  • Experience with Root Cause Analysis or other analytical problem solving techniques is preferred.

 

Licenses/Certifications

  • HDI or similar certification is preferred.

 

 

HOW YOU’LL GROW

We are an innovator in our space and we want to make sure you can keep doing that. We are happy to send you to conferences and continuing education to make sure you continue to be the expert in your field.

We also provide employee training programs to continue your growth in your field while here. We believe there’s always room to learn and we offer opportunities to gain hands on experience. Our employees are always encouraged to explore new opportunities, especially within our organization.

 

 

PERKZ

We have all the perks you would expect from a leading employer, such as medical, dental & vision, in addition to that we have:

  • Employee Stock Ownership
  • College Tuition Reimbursement
  • 401(K) Retirement Savings Plan – a 4% match!
  • Employee Profit Share
  • VIP Sheetz Membership (Discounts!)

 

ABOUT SHEETZ

Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina.

 

Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.


Sheetz Award


Nearest Major Market: Altoona
Nearest Secondary Market: Johnstown

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